Eric Kimmet Joins Clearview as Director of Customer Support

Clearview Software, the makers of InFocus and a leading provider of enterprise resource management (ERP) software to architecture and engineering firms, have announced the hiring of Eric Kimmet as the company’s new Director of Customer Support.

“Our mission as a company has always been putting our customers first, and Eric is the perfect person to ensure their needs are met on a day-to-day basis,” says Kevin Connelly, President of Clearview. “Eric’s diverse background as an accounting systems analyst and client services representative in the architecture and engineering industries, as well as his first-hand experience successfully implementing InFocus on the client side, will allow him to understand exactly where our clients are coming from when they have questions.”

As a successful accounting systems analyst, Kimmet has spent his career focusing on project management accounting in the architecture, engineering and construction industries. Kimmet began his career as an office manager and bookkeeper at an Oregon-based design/build firm, and then served as a client services representative for a large ERP solution provider. In 1998, Kimmet joined the international architecture firm MulvannyG2 Architecture as its Accounting Systems Analyst, where he used his knowledge of accounting, computer databases and software development to create financial analytics and reporting tools, and later led the company’s conversion from BST Enterprise to Clearview InFocus.

As Director of Client Services, Kimmet will ensure rapid turnaround on client support requests and assist clients with their questions. “I’m looking forward to interacting with our customers and helping them maximize their investment in InFocus,” says Kimmet. “I hope to leverage my experience implementing and using InFocus on the client side to understand what the client is really trying to do and help them address the root of their challenge.”

Kimmet also looks forward to advancing Clearview’s mission of helping its clients achieve success. “I know from experience that satisfying the client’s needs is a priority here, and I’m eager to be a part of that culture,” says Kimmet. “When a client has a problem or question, the first point of contact is customer support – what we do reflects on their ongoing impression of the software, so we want to make that experience as positive as possible.”

Outside of work, Kimmet spends time with his wife and four kids on their small farm in southwest Washington State, where the family enjoys practicing sustainable agriculture and organic farming.

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